Client Showcase

The client, a manufacturer in the clean energy fueling systems sector, sought assistance in restoring profitability, improving cash flow, and regaining the confidence of key customers and vendors after experiencing operational and financial challenges.

Current Statement Assessment

NXT assessed the company’s strategic plan, financial reporting, R&D project management, and manufacturing processes. Using the PPT framework, the evaluation focused on Processes (strategic alignment and manufacturing efficiency), People (commitment to strategic goals), and Tools (financial and operational tracking systems).

Weak strategic planning and high-risk international expansion reduced profitability.
Lack of financial reporting on product profitability caused financial strain.
R&D projects lacked commercially viable goals, straining resources.
Manufacturing processes relied on tribal knowledge, causing inefficiencies and quality issues.

NXT worked with the client to refocus on strategic planning, introduce a financial management system for real-time insights, and optimize manufacturing processes for consistency and quality. The company returned to profitability, improved cash flow, and regained customer and vendor confidence, creating a strong foundation for sustainable growth.

Showcase #2

Composite Manufacturer Supplying In-House Designed Product to Industry OEMs

The client required elevated quality processes to meet stringent automotive-level standards, as demanded by a major customer, beyond the typical ISO 9001 industry requirements.

NXT collaborated with stakeholders to understand automotive standard requirements and assess existing ISO 9001 processes. Using the PPT framework, the team analyzed People (skills and alignment with standards), Processes (workflow handling), and Tools (documentation resources).

Treating all production processes uniformly hindered quality assurance.
Lack of value stream differentiation resulted in inefficiencies and difficulty meeting specific customer standards.

NXT worked with the client to create tailored production workflows by identifying distinct value streams and standardizing quality processes. This allowed the client to meet automotive standards, improve efficiency, and enhance collaboration with supply chain partners, strengthening relationships and supporting sustainable growth.

Showcase #3

Service Provider to the Construction Industry

The client, a supply chain partner in the construction industry, sought to improve internal efficiency and enhance collaboration with supply chain partners due to undocumented processes that caused operational inconsistencies.

NXT worked closely with process owners and key stakeholders to assess core service delivery areas and identify deficiencies. The PPT framework was applied to review Processes (workflow consistency) and Tools (documentation and corrective action mechanisms).

Lack of documented processes led to reliance on tribal knowledge and recurring inefficiencies.
The absence of a formal feedback and corrective action process limited continuous improvement and quality control.

NXT worked with the client to document key processes and introduce a corrective action system, improving internal efficiency and fostering a culture of continuous improvement. These enhancements strengthened collaboration with supply chain partners and increased operational effectiveness.

Showcase #4

Packaging Manufacturer Looking to Sell

The client was seeking guidance on increasing their business valuation in preparation for a potential sale, including advice on operational improvements and valuation.

NXT worked with the client to understand their views on business valuation and areas the owner felt could be improved. The assessment focused on four key areas—Strategy and Direction, Order Generation, Order Fulfillment, and Financial Management—using the PPT framework to evaluate gaps in Processes (workflow efficiency), People (misalignment between departments), and opportunities for new tools to improve processes.

Misalignment between sales and marketing, along with inconsistent CRM use, created inefficiencies and limited the company’s operational effectiveness.
Over 50 opportunities for improvement (OFIs) were identified across strategic planning, order generation, order fulfillment, and financial management.

NXT worked with the client to help resolve several issues with the client’s order generation process and helped developed a high-level 2-year rollout plan designed to enhance the company’s valuation. This roadmap will improve operational efficiency and positioned the company more attractively for sale.

Showcase #5

Construction Product Distributor Needing Operating Capital

The client required help in securing an operating line of credit from a commercial bank and needed assistance in preparing the necessary financial information.

NXT clarified the financial requirements necessary to secure operating capital and reviewed financial statements for GAAP compliance. The team investigated cash flow and reporting processes and worked with management and the sales team to understand the sales forecasting process.

Financial reports did not conform to GAAP principles, particularly regarding Cost of Goods Sold.
The company had no structured sales forecasting process, resulting in unreliable sales forecasts.
Lack of cash flow forecasting led to cash shortfalls, requiring injections to sustain operations.

NXT helped the client create GAAP-compliant financial reporting and developed a cash flow reporting process and tool to support the working capital request from the bank. The structured sales pipeline and weekly sales forecasting process and tools were developed and implemented by employees, with oversight from NXT.

Showcase #6

Service Provider in the Building Safety Sector

The client wanted to improve their sales compensation structure to better align with their business objectives.

NXT worked with the client to understand business goals and clarify compensation objectives. The team met with each member of the sales team to review sales roles, sales targets, the existing compensation framework, and current sales processes.

Compensation was based on a percentage of revenue, rather than gross margin.
Gross margin was not well understood or prioritized by sales reps.
Sales roles were not clearly defined or updated to meet current expectations.
The compensation framework and processes were not well documented.
Sales processes were inconsistent and undocumented.

With the help of NXT Partners, sales roles, along with the new compensation processes and tools, were collaboratively documented, well understood, and accepted by sales reps. Sales reps increased their focus on gross margin over revenue, resulting in improved net operating income.

Showcase #7

HEAVY STEEL MANUFACTURER SUPPLYING FABRICATIONS TO OEM MARKET

The client, a heavy steel manufacturer, faced challenges with customer satisfaction and internal inefficiencies, particularly within the order fulfillment process, resulting in employee disengagement and lost revenue

NXT engaged with key stakeholders to identify the primary issues affecting order fulfillment. The team conducted an in-depth assessment of workflows, information flow, and employee roles, using the PPT framework to evaluate Processes (workflow accuracy) and People (employee alignment and engagement).

Incomplete information transfer and reliance on tribal knowledge led to inconsistent processes and inefficiencies.
Processes were not well-documented, leading to workflow disruptions and reduced productivity.